You will automatically receive a ‘QTaxi Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that all the details received to us are accurate.

You will receive a ‘Journey Details’ email when a driver has been assigned to a journey. This will contain pick-up instructions and the driver’s telephone number. QTaxi will not refund you if you forget to take these details with you.

QTaxidoes not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise that the passengers arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. QTaxiwill not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however QTaxiaccepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

QTaxi does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact QTaxicustomer services team before you book a vehicle.

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

Q Taxi uses their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.